Dell APEX PC-as-a-Service (PCaaS) is a subscription-based way to equip your workforce with Dell AI PCs, instead of purchasing devices upfront. With traditional PC ownership, you typically: - Make a large capital investment at the start - Manage procurement, imaging, deployment, support, and end-of-life internally - Hold aging devices longer than ideal because refreshes are expensive and complex With Dell APEX PCaaS, you: - Pay a predictable monthly fee instead of a large upfront cost - Get Dell AI PCs powered by Intel Core Ultra processors as part of the subscription - Scale your PC environment up or down as your business needs change - Offload many lifecycle tasks (procurement, deployment, support, refresh, and recovery) to Dell services such as ProDeploy, ProSupport, and Asset Recovery Services A Forrester Total Economic Impact (TEI) study found that organizations using Dell APEX PCaaS: - Reduced support ticket volume by **25–40%** - Lowered average monthly service costs for end-user devices by **more than 30% per device** - Saved **more than 6 hours per device per year** on procurement, deployment, support, refresh, and recovery tasks In short, Dell APEX PCaaS helps you rethink PC ownership by turning it into a managed, flexible operating expense that simplifies IT and keeps your hardware current without tying up capital.

Dell APEX PCaaS is designed to make it easier to invest in AI-ready hardware and keep pace with evolving AI use cases. Here’s how it supports AI adoption and productivity: 1. **Access to AI PCs powered by Intel Core Ultra** - You get AI-capable PCs that can handle data-intensive and AI-driven workloads. - These devices help process large volumes of data in real time, automate repetitive tasks, and support more personalized customer interactions. 2. **Continuous refresh to keep up with AI advancements** - The subscription model makes it easier to refresh devices regularly as AI applications and requirements change. - This helps your teams stay current with the latest hardware and software capabilities. 3. **Improved employee and IT experience** - A Forrester TEI study showed that organizations using Dell APEX PCaaS cut support ticket volume by **25–40%**, which reduces friction for employees. - Intel vPro technology within Dell AI PCs enables remote management, avoiding **90% of endpoint hardware-related onsite visits**. Over three years, this reduction in travel and IT staff time is worth about **$1 million** for the composite organization in the study. 4. **Real-world productivity gains** - Burbank Group, a national building industry services company, used Dell APEX PCaaS to modernize device management and refresh cycles. They achieved: - A **15% reduction** in time to carry out core tasks - A **20% reduction** in IT support tickets - A better employee experience with up-to-date Dell devices By combining AI-ready hardware, regular refreshes, and managed lifecycle services, Dell APEX PCaaS helps you reimagine how your teams use AI to deliver faster, more tailored services and build stronger customer relationships.

Dell APEX PCaaS is structured to address both financial efficiency and sustainability in a practical way. **Cost control and efficiency** - **No large upfront investment:** You move from capital expenditure to a predictable monthly operating expense. - **Lower support and service costs:** The Forrester TEI study found organizations using Dell APEX PCaaS: - Reduced support ticket volume by **25–40%** - Lowered average monthly service costs for end-user devices by **more than 30% per device** - Saved **more than 6 hours per device per year** on procurement, deployment, support, refresh, and recovery tasks - **Reduced onsite IT visits:** With Intel vPro-based remote management, organizations avoided **90% of endpoint hardware-related onsite visits**, saving about **$1 million over three years** in travel and IT staff time for the composite organization. - **Lower shipping and deployment costs:** Businesses using Dell deployment services achieved an annual reduction in shipping costs of **$87,400** by imaging and provisioning devices directly from Dell. **Sustainability and circular economy** - **Device design and packaging:** Dell devices used in APEX PCaaS incorporate **71% recyclable or renewable materials** and are shipped in **100% sustainable packaging**. - **Responsible asset recovery:** Dell’s Asset Recovery Services support a circular economy by: - Prioritizing reuse through whole unit resale, refurbishment, and part harvesting - Responsibly recycling materials that cannot be reused - Managing retired technology securely, regardless of brand - **Lower operational footprint:** Dell AI PCs can help reduce carbon emissions through lower energy usage per endpoint and fewer onsite visits, thanks to remote management. At the end of the contract, you can either renew or return the equipment to Dell Financial Services, which supports both financial flexibility and responsible lifecycle management. This combination helps you reshape how you invest in end-user technology while aligning with cost, efficiency, and sustainability objectives.